While we continue to navigate these ongoing uncertain times together, Lush is happy to announce the opening of its first Greenville store; a brand new space for the company as it continues to re-open stores across North America following Covid-19 related closures earlier in the year.
On July 2 2020, Lush will open the doors to a fresh new store located in Haywood Mall between LoveSac and the LEGO Store on the lower level. The concept shop is over 1,350 square feet and features large skincare and haircare areas, where customers can enjoy personalized consultations. The store is open Monday – Saturday from 11am -7pm and Sunday from 12pm - 6pm.
Lush is taking a people-first phased approach to its opening strategy, and given the ongoing concerns around Covid-19, the health and wellbeing of Lush staff, customers and community remains top priority. While customers can expect the same highly personalized service Lush is known for, the instore experience will look just a little different in order to maintain everybody’s comfort and safety.
Opening for contactless pick-up only at this time, customers have two options to shop. The first is by placing an order online and picking up in store (BOPIS), or they have the option to drop by the store where one of the staff will help them shop from outside the store, while observing social distancing regulations. Customers are advised to check the status of their local shop through Lush’s online store locator at www.lushusa.com, Google listing and on local shop Facebook pages.
Below are some of the new health and safety protocols that will be in place across stores.
• Reduced capacity
• 6ft social distance guide markers
• Access to clean sinks and soap for requested handwashing upon entry (no purchase required)
• Contactless payment only
• Sanitized cash desk and debit terminal after each customer
• Regular sanitization of surfaces throughout the shop
• Compulsory hand washing before staff assist different customers
• New product available if customers are not comfortable purchasing package-free or display product on shelves
• Masks for Lush team members and a request that customers wear them, too
• At this stage, demos will also be paused to maintain hygiene levels
“We are so excited to open the doors to a brand new store in Greenville,” says Elisa Torres, Lush’s Director of Retail. “While the road to normality is bound to be a little uncertain as the world changes around us, we’re committed to safely and consciously starting afresh together, and look forward to welcoming the people of Greenville with open arms.”
Taking inspiration from Lush’s giant flagship shop on Oxford Street, London and designed with the customer experience in mind, the new shop is outfitted almost entirely with reclaimed wood, ethically sourced in the Pacific North West, the shop’s walls, fittings and shelving were all once barns or industrial buildings, now speaking to their own legacy and character. This unique design concept of working from reclaimed materials reduces waste, ultimately cutting back on Lush’s environmental footprint, a value important to the eco-conscious brand. Plus, the neutral tones of the interior contrast perfectly with the rainbow bright colors of Lush’s product range.
Recognized globally for fresh ingredients, bold campaigns and ethical values, Lush now counts more than 260 retail locations across North America. The new Greenville store joins one other existing Lush stores in South Carolina, including a location in Mount Pleasant.