Five Ways Outsourcing Your IT Can Help Your Bottom Line


If you don’t currently outsource your technology needs to an IT company, the DIY approach can seem more cost-effective. But outsourcing your IT needs can save you money in the long run, even though you’ll be adding a bill every month.

Reed Wilson, CEO, Palmetto Technology Group (PTG)

Here’s how:

1. Free Up Resources
If you have an employee handling technology issues in addition to their own job, outsourcing your IT support will free up their time to do the job you hired them for. If one of your employees is spending 15 minutes a day on technology issues, that adds to up to hours every month they can’t focus on their primary job.

Even if you have a relatively tech-savvy employee handling issues, it’s likely the technicians at an outsourced IT company can fix the issue faster. After all, they’re in it every day. It’s their whole job to diagnose and fix technology issues — not just handle it on the side.

2. Boost Productivity
A good IT company will help you proactively manage technology to cut down on the number of issues you have in the first place so your employees can get more done. When it takes an employee 30 minutes to start their computer every morning, you’re losing hours of productivity each week (when multiple employees are having issues — you’re losing hours every day).

Please note: this may depend on the type of agreement you have. If you sign an agreement for just break/fix issues, it’s unlikely you’ll get proactive management. This is something you’ll have to consider when deciding on the type of agreement you want.

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3. Save on Hardware
IT companies usually have relationships with vendors and can get cheaper pricing on computers and other technology hardware and can pass those savings on to you. Plus, ordering equipment through your IT company will save you the time it would typically take to shop around yourself.

Watch your agreements, though. Sometimes you still may be able to find a better deal, but some IT companies require customers to purchase new equipment from them.

Even if they can’t get a better deal than you, a good IT company can make recommendations for hardware (and other equipment — including software) that will best fit your needs and your budget. This applies to more than just hardware! Your IT company should be helping you find the best-fit software and apps, too!

4. Simplify Your Budget
Most IT companies offer contracts with set monthly pricing so you won’t be surprised by a big bill. Make sure you understand what is included with this, though. If it’s a fixed fee for a set of hours (rather than all-inclusive), you will likely be charged extra for any overages.

They may also be able to help you combine some technology bills to simplify your budget. For example, if you use Office 365 and your IT company is also a Microsoft partner, they may be able to include your licenses in their monthly bill, so you have fewer invoices to worry about every month.

5. Improve Data Security
The average cost of a data breach is $141 per record. IT companies can you help beef up your data security to minimize your chances of experiencing a breach.

One misconception about data security is that it’s expensive and out of reach for small businesses. While there will be some cost associated with it, it doesn’t have to break the bank–and what you’ll spend on data security is a lot less than what you’ll pay if you do experience a breach.

Reed Wilson is the CEO of Palmetto Technology Group (PTG), an outsourced IT company based in Greenville, SC. PTG helps companies align technology to meet business goals.

Contact Reed at 864-552-1291 or by email

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